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Your 24/7 loan officer to boost your customer base, enhance you customer satisfaction and automate your processes.

Phone with a chat, applying for a loan
Animated chatbot demonstration

Your 24/7 loan officer to boost your customer base, enhance you customer satisfaction and automate your processes.

Animated chatbot demonstration
Phone with a chat, applying for a loan

A LOAN APPLICATION CHATBOT FOR MICROFINANCE INSTITUTIONS

FinFun provides chatbots built into Facebook Messenger & WhatsApp so that you can turn the most used messaging apps into a digital onboarding channel.


A LOAN APPLICATION CHATBOT FOR MICROFINANCE INSTITUTIONS

FinFun provides chatbots built into Facebook Messenger & WhatsApp so that you can turn the most used messaging apps into a digital onboarding channel.


Process

HOW IT WORKS

Messenger icon Data icon

Users apply for loans

Chatbot collects and validates in real-time consumer data

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Prequalification icon Treatment icon

Your loan officers treat the prequalified loan applications

Loan applications of prequalified customers are transmit to your systems

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Messenger notification icon Happy customer icon

Chatbot sends notification updates to users on their loan application

Customers come to your branch for loan disbursement

Features

A STRATEGIC TOOL TO YOUR DIGITAL TRANSFORMATION

Tailored Customer Experience

Customer-Centric Conversations

We design customer-centric conversation flows so that users enjoy your chatbot. Meanwhile we capture all the data you need.

Features Tailored to your Needs

The conversation flows and chatbot features are designed to suit slow internet connections and low-cost smartphones.

Covers Full Customer Journey

The chatbot covers the full customer journey, from loan application assistance to loan notification updates.

We design customer-centric conversation flows and features so that users enjoy your chatbot. Meanwhile we capture all the data you need.

Lady with phone conversing with chatbot

Enhanced Data Quality

Ensures Quality

The chatbot’s job is all about collecting customer data efficiently, while ensuring its quality.

Checks and Validates in Real-Time

Based on your needs, we provide real-time checks such as face recognition, phone number validation and image quality assessment.

Data Communicated to your Systems

Once loan application is successfully completed data is communicated to your systems.

Chatbot’s job is to collect data 24/7, to validate customer inputs for cleaner and reliable data and to transmit loan applications to your systems.

Man doing analytics

Successful Marketing Strategy

Successfully Reach your Target Audience

You can reach your target market easily with personalized Facebook and Messenger placement ads using local targeting (users nearby) and demographic options.

Facility to Engage with Customers

Your prospective customers stay on the same platform and can engage directly with your chatbot.

We provide a turnkey digital marketing strategy to promote your chatbot with personalized ads in Messenger conversations or Facebook using advanced targeting techniques.

Example of an ad placement on messenger

Benefits

WHAT YOU GAIN

Growth

Grow Customer Base

Increase revenue by giving a convenient way for people to submit their loan application through apps they already spend their time on.

Laptop

Collect Quality Data

Develop competitive edges and better serve your customers with data that are reliable and digitalized.

Increase

Improve Efficiencies

Improve your operational efficiencies and reduce costs by automating your loan management processes.